Terms & Conditions

Terms and Conditions

ABOUT US

HADRIAN LTD t/a www.farmworming.co.uk  are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@farmworming.co.uk

We accept credit card payment.

We accept Visa, Mastercard and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

SHIPPING AND HANDLING

Shipping anywhere in the mainland U.K. is £2.49 for orders under £50. FREE delivery over this figure.

SCOTTISH HIGHLANDS postcodes AB,FK,HS,IV,KW,PH, £10

OFFSHORE ISLANDS AND ISLE OF MAN £23

DELIVERY SCHEDULE

We will normally send your order to you within 3 working days .

BACK ORDERS

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

TAX CHARGES

For all orders 20% VAT is added.

RETURNS AND REFUNDS:

In accordance with the Consumer Protection (Distance Selling) Regulations 2000 (and amendments) you are entitled to cancel an order and receive a full refund, including the minimum possible costs of postage (for us shipping the order to you), for any items you order, up to 14 calendar days after you receive the item from us. This applies even if you just change your mind and no longer want an item. The refund will include the minimum postage costs you chose or could have chosen when placing your order. You are responsible for the cost to return the item to us. You must notify us of your intention to cancel the order and you must return the item to us by recorded delivery at your expense and within 14 days of receipt. We will then refund your money within 14 days of receipt of a returned item. It is your duty to take all reasonable care of any items to be returned, including their packaging, up until the time we receive them back from you. Any damage will result in us being unable to refund part or all of the money you have paid. Do note that you cannot return perishable items for a refund. This particularly includes any drugs which we send out in cold packs, such as insulin or vaccines.

Additionally you cannot return items which you have started to use. To receive a refund you must notify us within the 14 day period starting when you received the order. The 14 working day limit to request a refund does not apply to any item which is faulty, unfit for purpose, or not as described at the time you placed the order. For damaged and faulty items, you have 30 days to return them for a refund.

For all items returned after the 14 day period, you are asked to provide a written explanation of the reason for the return. Returned items in this circumstance may or may not be due a full refund, depending on the circumstances. (For example if you used an item for a while before it broke, you may have to bear some of the cost for the period of time you were able to use it.) In normal circumstances, the limit of our liability for compensation for orders which are delayed or do not arrive at all, will be the value of the order placed. You will not be due for any additional compensation (for instance if you decided to take time off work to receive the order).

Goods which arrive with minor damage will be replaced (or a credit provided) if there is a reasonable chance that they will be adversely affected by that damage. This can apply to part of an order only. If for instance an order contains multiple tins or other containers of food and some are damaged, we will undertake to provide a credit for the damaged items only. If you would prefer not to accept the whole order then you can return it to us, but you will be responsible for the cost of that return.

CREDIT CARD SECURITY

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

GUARANTEE

All of our products come with a 30 day no quibble guarantee and full refund will be made on receipt of the undamaged goods to our warehouse.

POM-VPS (PML) Product Information: Sale of Animal Medicines:

By ordering this item you confirm that you are the owner or keeper of livestock.  In order for us to verify you are a livestock farmer, please supply us with your Holding Number and Flock Number. You may receive a telephone call so that we can confirm the order, please ensure that we have your contact details, a mobile telephone number is always helpful. We reserve the right not to supply any medicine at our own discretion. If you make a false statement to this effect this may lead to criminal prosecution and either a fine or imprisonment if convicted.

Liability:

Information regarding the application and use of products supplied is available on request in accordance with Section 6 of the Health and Safety at Work Act 1974. All goods are supplied on the condition that we cannot be held responsible if they are used for any other purpose than that specified by the manufacturer.

Privacy Policy

Our Commitment To Privacy

HADRIAN Ltd T/A www.farmworming.co.uk do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. To keep buyers up to date with products and services offered by us.

The Information We Collect:

This notice applies to all information collected or submitted on the HADRIAN  websites or any of our associations.  On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
(etc.)